City Walls Sanctuary - 5

The customer service from yourselves was outstanding, unfortunately not from the property owner. Under the circumstances we had a relaxing stay and will use you again in the future to stay in another property.. We had a very close family bereavement to which the property owner refused a date change .

This is the second time we've stayed in this building but the first time in this apartment. It is in a great location for exploring the city and we love the proximity to the wall. The apartment is well equipped, well maintained and just a lovely place to stay. We also really like that you get a proper parking space rather than a permit too.

Very nice apartment, clean, comfortable and well appointed within easy walk of York town centre. Knocking off 2 stars on comfort as 1-shower has no hand rail, fine for me but an access issue for my elderly mother 2-it would be nice if there was somewhere in the bathroom to leave your toiletries 3-allocated parking bay would have been a nightmare if all bays are full (would have had to reverse out of the car park with the exit keypad on the wrong side of the car as no room to turn the car), luckily during my stay the car park was empty so wasn’t a problem for us.

The accommodation and location were excellent. We are looking forward to visiting York again.

Clean, quiet and central accommodation with the city wall as a backdrop from the living room window.

Excellent stay. Good location 10 minute walk or 5 minute bus ride from Piccadilly in York. Nice area mix of students and residential. Ocado and Deliveroo delivered. Nice apartment clean comfortable well furnished with everything you would need.

Recently refurbished, clean, quiet flat close to city centre. Second bedroom was smaller than depicted on the website, with the pull out bed erected there was only half a metre space between the 2 beds which were against each wall so really not big enough to be a twin bedroom, ok for smaller kids perhaps but a bit tight for my 2 teens! Ideal as a single bedroom however. Flat was well equipped with iron, ironing board, hairdryer and all kitchen utensils required. Towels, sheets etc. all good quality, new and clean. Kitchen immaculately clean and new, likewise the bathroom which had a good, powerful shower and constant supply of hot water. Sofa comfortable and large enough for family of 4. The only thing missing was a clothes dryer. Stays York were very responsive and helpful. We had limited need to contact them since all instructions, payment etc. clear and efficient. I have marked down for value for money since the flat was smaller than expected. We however had a lovely stay in York. Thank you.

Really enjoyed our stay - would happily stay there again. The apartment was spacious enough for a family of four and felt exceptionally clean. It was also located in a relatively quiet part of the city but we found it easy to walk to the main attractions that we wished to see during our stay.

The property was in a very good location just inside the City walls and everything was in walking distance. All the furnishings were very good, comfortable beds and nice settee. However the 10.5 tog duvet was a bit over the top for the time of year. The fourth bed hadn’t been made up as requested but once we contacted StaysYork they sent someone within an hour to make it up. The secure parking was definitely a bonus. We would be quite happy to stay at the property again.

“The apartment was conveniently located and very good quality throughout. Beds were comfortable and heating was working perfectly so nights were all warm and cosy. I would say it exceeded our expectations so 100% recommended for a family holiday. Our children loved walking around the city walls (literally outside of the house)!”

“Clean and stylish flat in a great location.”

“A great space in the centre of town. Just steps away from the Minister, shops, restaurants and bars but very quiet and tranquil. A lovely place to stay!”

“A nice modern clean space next to the city walls. Perfect base for a few days in York.”