Bootham Row Hideaway

The location is excellent and well equipped. Shops and restaurants nearby and close to major attractions. However, there were some problems with the visual doorbell, which was not conducive to accepting deliveries, and it was not repaired until the time of departure. Overall still highly recommend staying here.

Everything was perfect. Clean, comfortable, great central location. The apartment has everything you could need. I highly recommend.

Overall a great little studio which has all you need including an iron and ironing board which would be great to add to the directory check-in details as we spent time ironing pre-holiday thinking there wouldn't be one. Greatly equipped with hairdryer, straighteners and welcome back with some tea and milk which was very appreciated. We stayed for 5 nights, the last day or so we found using the same towel difficult and no fresh bedding. I believe it's every 12 days to have new bedding and towels so something to keep in mind. They supply one washing tablet but may be worth bringing more so you can wash towels aswell as any clothes you may have if staying for a longer period. Great studio, nice to have the patio and it was an enjoyable stay. Some extra clothing storage or draw would be nice in the living room area as the cupboard with the clothing rack in wasn't very big to store 2 suitcases worth of clothes. Perfect for a 2-3 night break!

Dear sir/madam, My name is Lei. I stayed at 4 apartment, 33 Bootham row, York from 14 Oct to 4 Dec. I would say that the location and facility of the apartment are great, while my experience happened on the last day made me feel disappointment with this company. Yes, I broke the rule because on the checkout day, I didn't take away my luggage until 2:30pm. I received an email from the office in York on 3:10pm and they charged me £100. I sent an email immediately to the manager and explained the whole thing and appologised. He amended the charge from £100 to £75. What I would say is I accept an extra charge due to my late checkout, but I haven't got a clear explanation towards the reason they charge me £75 and based on which rule they decided the number of charge. the manager did reply to me and said that my late checkout raised some problems, such as a cost to clean company and they can't book the room to other guests on that day, etc. However, I still quite confused the number of £75. On the 4 page of the booking term and conditions, it is written that a late departure should be charged 50% of a daily rate. I asked again that if my check out on 2:30pm belongs to a late departure. If it is, that means I only should pay half of my daily cost (£60/2=£30) The manager replied to me two days later and said: You were there beyond 2pm, that’s not a late checkout that eats into a full day. Please make the payment so we can tie this up. Well, my question is even if my late check out eats a full day, the charge should be £60 rather than £75. And I can't fine any clear policy in the terms and conditions. The tone in this letter is rude. Obviously, they just want me to pay it ASAP and let the whole thing end quickly. I paid it finally. But I won't book any apartment from this company. They just charged me without listening to my explanation and in the end, they didn't give me a convincing state. Above all, their attitude made me very disappoint.

Had a lovely stay at the property. Only issue was, the shower plug was blocked with hair. This caused some water going onto the bathroom floor. All OK when I cleaned the plug. I not5this mentioned in a review before,. This needs cleaning after every stay. The welcome pack wasa very thoughtful idea. Throughly enjoyed my stay.

Very convenient, only 5 minute walk to York Minster. There is a small Sainsbury's shop at the end of the street for essentials. Apartment was excellent with everything you could need. Instructions for entry and also appliances were all easy to follow. Welcome gift bag was a nice surprise. Wall cupboards were quite high for me to reach but I am only 5 feet tall. Thankfully there was a footstool I could use in order to reach the shelf with the plates and cups. Two suggestions would be for the courtyard to be brushed and debris/weeds removed and for the floor underneath the bed to be swept prior to guests staying. It wasn't bad but it would be an improvement. Would stay here again.

We had a really lovely stay here this weekend. The apartment was really clean and the kitchen part was fully stocked with all the equipment you need. Was really surprised to find the apartment has a hair dryer and straightener to use as I had forgot mine. The location is perfect with the apartment being in walking distance of the city centre. The only thing missing is parking, but there is a long stay car park about a 5 minute walk away which was reasonably priced.

Well what can i say beautiful apartment safe & secure, location is fab plenty of amenities around the area. 5 min walk( if that ) to the minster. The staff at York stays were second to none. thank you Molly for helping me with the cooker. Also the out of hours staff when i thought i couldn't work the TV , turns out just me not been so up to date with technology. The staff at York Stays were truly amazing nothing was too much trouble & they dealt with any issues swiftly. I really enjoyed my time here. Just a couple of niggles ( clear instructions how to use the induction hob) even though i have one at home I struggled with it. The shower is great however a rainfall shower is not good if you dont need/want to wash your hair & dont have a shower cap. The cleanliness and quality of bed linen and towels were exemplary. The welcome pack was a nice touch and all the contents were delicous. Would definitely recommend & more likely return.

Very nice apartment. It was very clean and well furnished. Brilliant location and staff were very helpful. Facilities were splendid.

Perfect location, spotlessly clean, lovely decor and locality, will stay again.

We have stayed in 4 Bootham Row from 20th-23rd August and genuinely have really enjoyed ourselves. The location was perfect, literally a 2 minute walk before you find yourself in the main area of York. The apartment itself has everything you might possibly need, really lovely outdoor seating area. The room was super clean and really well presented. We can’t thank you enough for helping us when we needed you to and helping us to find this place under the circumstances! The ONLY thing I would possibly comment on is the pre-set thermostat was a bit annoying because it was a really warm night and it would have been nice to turn it down to cool us down a bit, but I am reaching there! Thanks again!